Problem solver

Fire safety problems, faults and compliance triggers

Most people call us because something specific has gone wrong — a panel in fault, a door that won't latch, a letter from the fire service. Find the situation below for a straight explanation of what it means and what putting it right involves.

Fire alarms

Fire alarm keeps beeping — what the sound is telling you

A panel or detector is chirping and nobody on site knows why.

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Repeated false alarms — finding the cause instead of living with it

The system activates with no fire, repeatedly, and staff or tenants are ignoring it.

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Amber fault light on the fire alarm panel — how to read it

A yellow/amber fault LED is lit on the control panel.

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Fire doors

Fire door gaps that are too big — tolerances and remedies

An inspection or a tenant has flagged visible gaps around a fire door.

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Fire door won't close and latch — diagnosing the cause

A fire door sticks, bounces off the latch or stops short of the frame.

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Fire door with no intumescent seals — can it be retrofitted?

Doors described as fire doors have no visible seals in the edge or frame.

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Fire doors propped open — the compliant way to keep them open

Staff or residents keep wedging fire doors open and management wants a lawful solution.

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Extinguishers

Out of date fire extinguishers — service, overhaul or replace?

The service label is out of date or nobody knows when they were last checked.

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Extinguisher pressure gauge outside the green — what it means

A gauge needle is sitting outside the green band.

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Wrong extinguisher type for the risk — how to put it right

Someone has questioned whether the extinguishers on site suit what is actually in the building.

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Compliance & enforcement

Asked for a fire alarm certificate and you haven't got one

Someone has asked for an alarm certificate and there isn't one.

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Your fire risk assessment came back with significant findings

An assessment has come back with significant findings and the owner does not know where to start.

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You have received a notice from the fire and rescue service

A fire and rescue service inspector has served a notice or a letter of deficiencies.

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HMO licence fire safety conditions — what the council wants to see

A council HMO licence application or renewal has attached fire safety conditions.

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Your insurer has asked for a fire risk assessment

An insurer or broker has made an assessment a condition of cover or renewal.

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No fire safety log book — starting one that stands up

There is no maintenance record for the building's fire safety equipment.

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Emergency lighting failing its test — causes and remedies

Escape route lighting is dead, flickering or failing its duration test.

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Missing or incorrect fire safety signage — putting it right

Signs are missing, faded, non-photoluminescent or simply wrong.

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Fire safety documents requested for a sale, lease or refinance

A sale, lease or refinance has triggered a request for fire safety documentation.

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